Hi, I am Beau!
你好, 我的名字泽宝!
I have vast experience working in financial services, recently I have been traversing Asia. When I’m not supping on tea in Huaqiangbei, you might find I post random technology related tidbits here.
Recently, I have been around the world whilst using my trusty MacBook to experiment with Docker as well as attempting to learn to touch type with Dvorak.
I don’t intend on updating this website too much, but I may leave things here to look back on.
-Beau
💼 Experience
☕ Travel Break in East Asia
February 2025 – Present
🏦 HSBC, Leeds — CC Voice Inbound Agent
March 2024 – February 2025
- Handled inbound calls for Premier customers (complaints, internet banking, high-value payments, global accounts).
- Finished with 100% Quality Assurance and top NPS scores in Leeds site for 3 consecutive months.
🏡 Nationwide Building Society, Swindon — Senior Consultant
August 2023 – March 2024
- Took inbound/outbound calls, resolved banking and online queries remotely.
- Maintained 100% QA and CSAT as of December 2023.
💬 Lloyds Banking Group via AMS, Leeds — Consultant
February 2023 – July 2023
- Front-line consultant during cost of living crisis.
- Supported customers empathetically and efficiently, consistently achieving performance goals and fair outcomes.