Beau Geoffrey Holdsworth

Consultant in Financial Services

🧠 About Me

I enjoy helping customers of financial institutions and have a proven track record of developing rapport quickly and solving problems efficiently, with a keen eye for detail.

I take great enjoyment in receiving positive NPS scores and being able to solve people’s queries whilst keeping in line with processes and passing quality assurance checks.

💼 Experience

Travel Break in East Asia

February 2025 – Present

HSBC UK, Leeds — CC Voice Inbound Agent

March 2024 – February 2025

I handled inbound retail banking calls for Premier customers, relating to complaints, internet banking, global bank accounts, high value payments & credit cards.
As of leaving, I had 100% quality assurance and the top NPS in the department (Leeds) for the 3 months prior.

Nationwide Building Society, Swindon — Senior Consultant

August 2023 – March 2024

I took inbound and outbound calls from members, with 100% QA and CSAT as of December 2023.
This role was home-based, supporting banking and online-related queries.

Lloyds Banking Group via AMS, Leeds — Consultant

February 2023 – July 2023

I was an FPOC consultant at Lloyds Bank during the cost of living crisis, supporting customers empathetically and efficiently.
I consistently met performance expectations, delivered fair customer outcomes, and built excellent rapport.

🎓 Education

Beckfoot School, Bingley — GCSEs

AQA English Language — Grade 7
AQA English Literature — Grade 7
AQA Mathematics Foundation — Grade 4
AQA Combined Science — 2× Grade 5
AQA Graphic Communication — Grade 5
AQA Computer Science — Grade 5
Pearson BTEC L2 Music Technology — L2 Merit

Last updated: August 2025