Hi there, I am Beau Holdsworth
I have vast experience working in financial services
I don’t intend on updating this website too much, but I may leave things here to look back on.
-Beau
🏦 HSBC, Leeds — CC Voice Inbound Agent
March 2024 – February 2025
Handled inbound calls for Premier customers (complaints, internet banking, high-value payments, global accounts).
Finished with 100% Quality Assurance and top NPS scores in Leeds site for 3 consecutive months.
🏡 Nationwide Building Society, Swindon — Senior Consultant
August 2023 – March 2024
Took inbound/outbound calls, resolved banking and online queries remotely.
Maintained 100% QA and CSAT as of December 2023.
💬 Lloyds Banking Group via AMS, Leeds — Consultant
February 2023 – July 2023
Front-line consultant during cost of living crisis.
Supported customers empathetically and efficiently, consistently achieving performance goals and fair outcomes.